This contract sets out the entire agreement between:
1.1 You, your, yours is a reference to you as the customer who has entered into this agreement further to selecting and paying for a selected plan (see Section 2), whose details are reproduced at Part 1 of the Schedule to this agreement.
1.2 We, Us, Our or Ours is a reference to All Service 4 U Ltd (Co No: 07565878)
1.3 Property is the property that You have nominated to be covered by this agreement specified at Part 2 of the Schedule to this agreement
1.4 for our Support, Service & Maintenance Agreement comprises the following as clarified and limited by clauses 10, 13 and 14 hereafter :-
1.4.1 Gas Safety Inspection (rental property only)
1.4.2 boiler service annually;
1.4.3 Access to our network of approved qualified engineers and/or tradesman
1.4.4 Locksmith Services
1.4.5 Electrical Services
1.4.6 Plumbing Services
1.4.7 24/7 unlimited access to our contact centre
2.1 We have four plans (Platinum, Gold, Silver & Bronze as detailed below are identical except the annual costs vary according to the Contributions (payment per visit) you may choose to take on, your choice is recorded at Part 3 of the Schedule to this agreement
Full details of what our service plans do and don’t include are set out in this agreement and the above table is qualified accordingly as set out hereunder.
3.1 We will contact you to arrange for an authorised service technician to visit and perform an annual service (once per annum) to ensure that your boiler is working efficiently.
3.2 We will provide an EICR (Electrical Installation Condition Reports) if the Property (Part 2, Schedule 1) if the aforementioned property has not had one within the last 5 years.
4.1 If the property covered by this agreement is a residential property let to residential tenant by You as a landlord, We will carry out a Landlord Gas Safety Inspection once per annum at a mutually convenient time.
4.2 Every year we will contact you to arrange for an authorised service technician to visit your property to carry out a gas safety check (CP12) of the gas pipework (from the gas meter), gas meter and no more than three gas appliances located at your property (CP12).
4.3 After the Gas Safety Inspection We will then send you a report which will set out in detail if any part has failed the inspection. You can also arrange this by contacting us and giving us not less than 28 days’ notice.
4.4 If you are not present to let us in to perform the CP12 at a mutually agreed time then an abortive fee of £35 is payable by you.
5.1 The price you will pay annually depends on whether you choose the Platinum, Gold, Silver or Bronze whose prices are set out in the table above at 2.1 (annual price).
5.2 The price you will pay each month depends on whether you choose the Platinum, Gold, Silver or Bronze whose prices are set out in the table above at 2.1 is to be paid by Direct Debit (monthly payments) all such prices are inclusive of any relevant taxes eg VAT (if applicable)
5.3 If you default on any payments, we retain the absolute discretion to charge:
5.3.1 Interest on any sums outstanding at a daily rate until paid in full of 1% over the Bank of England Base rate at the time of the default
5.3.2 Upon each and every default and an administration fee of £20+VAT
5.3.3 Where any reasonable costs, expenses or losses incurred by Us as a result of Your default that are not recoverable by reference to the charges set out at 5.3.1 and 5.3.2 these are recoverable by Us in addition
5.4 The monthly or annual price won’t increase except where HMRC introduces an increase in any relevant tax rate, in these circumstances the increase will be the amount of the increased tax only.
6.1 The Contributions you pay for each visit depends on which plan (Platinum, Gold, Silver or Bronze) you choose, whether you pay an excess charge and if you so how much, is set out in the table at 2.1 above and is set out under each plan in the table (2.1).
6.2 The Contributions must be paid in advance of us by attending by credit or debit card at the time for call out.
6.3 If you call us our more than four times in 12 months (12 months calculated from when then policy starts or renews) We reserve the right to increase the annual charge by giving you 28 days’ notice – if you do not accept this increase you can end the policy by giving Us 30 days’ in writing, by email or by phone.
6.4 The Contribution is not charged for your annual boiler service detailed at 3.1 above.
6.5 A Contribution will not be charged for repeat visits where We have failed on a previous visit to remedy a fault due to our error on a previous visit.
7.1 Your agreement with Us is for 12 months (contract term) beginning on the start date set out in Part 4 Schedule and continues until it is terminated in accordance with this agreement.
7.2 You can end this agreement any time on the last day of the 12 month (contract term) by giving us not less 30 days advanced notice before the end of 12 month term of this agreement (in writing, by email or by phone)
7.3 If you do not give notice to terminate in accordance with 7.2 above this agreement will automatically renew for another 12 months upon the same terms, subject to any changes we are permitted to make in accordance with this agreement
7.4 We may end the agreement immediately by notice to terminate if you fail to make any payment due under this agreement or you provide false/inaccurate information, or if you are threatening or abusive towards Us or our agents We deploy to carry out our duties under this agreement or your system is upon inspection deemed unsuitable for Your chosen Plan.
7.5 We reserve the right and absolute discretion to terminate this agreement at any time upon 30 days prior notice and You will be charged your annual fee pro rata to the date of termination.
7.6 If the annual fee is to increase we will send you renewal notice not less than 60 days before the end of your current contract term, if we do not do this then the new annual price for your renewed will be the same as the previous agreement. We’ll keep renewing your agreement automatically upon the conclusion of each 12 month period (contract term), unless you contact us and give notice (in writing, by email or by phone) and ask us to cancel the agreement before the last 30 days prior to the renewal date as per 7.2 above
8.1 In respect of the Property specified at Part 2 Schedule You must let us know within 14 days if the following applies to You and the Property
8.1.1 You move home (out of the Property)
8.1.2 You sell the Property (especially if you are a Landlord)
8.1.3 You no longer have access nor control of the Property
8.1.4 You have replaced Your existing Boiler at the Property for which you must ensure that all manufacturer’s guarantees have been properly incepted and must be provided to Us within 7 days for inspection with all associated documentation and We reserve the right to inspect the Boiler and if there are any issues with the installation or
8.2 In the event you notify us of any of the circumstances at 8.1.1 to 8.1.4 we can discuss the of transferring your agreement to your new Property, ending this agreement or entering into a new replacement agreement.
8.3 Please note that cancelling your direct debit does not automatically end your agreement and You will still be liable under the agreement but We reserve our rights as per 7.4 and/or 7.5 above.
9.1 This is not a contract of Insurance and is not an agreement regulated by the Financial Conduct Authority
9.2 This is a service agreement supported by 24/7 telephone support to provide access to our selected engineers
9.3 We will use your data for all reasonable purposes to be able to carry out this agreement in accordance with the GDPR and may share your date with third parties but solely where reasonably required to do so to facilitate the provision of services under the agreement for example but not limited to appointing third party agents to carry out services
9.3 We reserve the right to transfer all of our rights and/or responsibilities under this agreement to any third party or organisation. We will inform you as soon as we reasonably can of any such transfer or rights/responsibilities.
9.4. This agreement is personal to You and you cannot transfer Your rights or obligations to anybody else
9.5 We reserve the right to sub contract all or anything we have to do under this agreement to any third party we choose
9.6 We will carry out our obligations under this agreement within reasonable time frames except where We cannot due to circumstances beyond our control
9.7 This agreement is subject exclusively to the jurisdiction of the laws and courts of England & Wales
9.8 All work carried out by Us will be to a reasonable standard required by law (see 9.7 for applicable law)
9.9 We do not promise like for like replacements on any parts we may use only that they are of a reasonable standard from suppliers we reasonably deem reputable
10.1 We ARE NOT responsible for providing or remedying the following under this agreement :-
10.1.1 Upgrading or improving Your system
10.1.2 Heating Systems powered by anything other than mains provided natural gas
10.1.3 Repairing, servicing or dealing parts that are non-standard
10.1.4 Owner tasks such as (but not limited to) for example bleeding radiators or adjusting the pressure in your system or any other such tasks (please consult Your system user manual)
10.1.5 Any damage occasioned to any other part of Your Property or any equipment on Your property that will be required to remedy the fault or maintenance that you have requested (for example but not limited to removing tiles to stop a leak)
10.1.6 Defects or faults that existed either before You entered into this agreement
10.1.7 Defects or faults that developed within 21 days of You entering into your first agreement with Us (assuming that any subsequent agreement under which You may request services under have been consecutive and continuous)
10.1.8 Work required to locate any fault (also known as “trace and access” work)
10.1.9 Defects or problems with showers or shower pumps
10.1.10 Matters that don’t affect the function of your system
10.1.11 Defects, problems or damage arising from the electricity, gas or water supply
10.1.12 Defects or damage caused by the actions of a third party
10.1.13 Systems or equipment that are not exclusively used for domestic purposes – no commercial use of systems or equipment will be covered by this agreement
10.1.14 Replacement of what we reasonably regard as consumer parts for example but not limited to batteries, external fuses, seals, gaskets, grouting, anything which generally fill gaps between tiles and sanitary ware
10.1.15 Equipment, systems or appliances that have not been properly installed according to manufacturer’s instructions
10.1.16 Equipment, systems or appliances that have not been properly maintained according to manufacturer’s instructions
10.1.17 Equipment, systems or appliances that have not been used according to manufacturer’s instructions
10.1.18 Problems or issues arising from or relating to pipes made of steel or lead or iron
10.1.19 Issues that we would reasonably consider would present a health and safety risk to anybody who worked on them
10.1.20 Maintenance work that is not covered by 3.1 to keep your systems in working order
10.1.20 Any matter or defect you have not reported within 24 hour of becoming aware of the matter
10.1.21 Pipes or anything damages by freezing
10.1.22 Any defect or fault or matter which is covered by an existing policy of insurance
10.1.23 Any part(s), equipment or system covered by a manufacturer warranty
10.1.24 Defect or malfunctions that arise when Your Property (Part 2 Schedule 1) is left unoccupied for more than 14 days
10.1.25 Malfunctioning Boilers that have been affected by water damage such as flooding or being submerged in water
10.1.26 Any system that have pipework that exceeds 35mm in diameter
10.1.27 Any systems that have a commercial gas meter or require an engineer with commercial gas qualifications to attend it
10.1.28 Replacing heat exchangers or repairing any defect arising from limescale, sludge (meaning unsanitary water contaminated by particles of rust, dirt or other contaminants, that is deposited as water passes through the various parts of the heating system
10.1.29 Malfunctions that are intermittent and cannot be identified after reasonable inspection by Our nominated engineer
10.1.31 Where the system or any equipment is for a residential premises with more than 4 upstairs bedrooms or a house in multiple occupation
10.1.32 Any Boiler System over 30KW boiler is not cover unless it has been declared to Us before the start of the Policy and a bespoke price for this Policy has been agreed accordingly
10.1.33 Any Property with more then one boiler can only claim coverage on one boiler at the Property
10.1.34 Any damage or repair caused by You not promptly facilitating prompt access to Us to Your Property following a leak
10.1.35 We will not be liable for any works or services (either individually or cumulatively) under this agreement that arise during the currency of this agreement’s 12 month period that is/are in excess of £2000 worth in parts and labour. Parts will be valued accordingly to reasonable costs of such as available at the time(s) when the need arises and the labour costs will be calculated as follows plumbers/plumbing engineers [£X per hour], Locksmiths [£X per hour], Electricians [£X per hour],Gas/Boiler Engineers [£X per hour]. If works or services due under this agreement exceed £2000 in any one 12 month term of this agreement then You will be liable to promptly pay a Contribution for the entire balance due for parts and/or labour over and above £2000 before we commence any remedial works.
11.1 We may in our discretion deem your boiler as BER in the following circumstances:-
11.1.1 If your boiler needs to be removed from any wall to be able to effect the repair
11.1.2 Any appropriately qualified party we send to attend to a malfunction with Your boiler advises that the boiler is BER due to a fault caused by another defect
11.1.3 Your boiler is in excess of 15 years old and more than one part is required to remedy the malfunction
11.1.4 the manufacturer of your boiler brand provides written advice that the boiler is BER and/or where the aforementioned manufacturer no longer stocks the parts your boiler requires
12.1. If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,000 for the boiler replacement, You must pay the rest of the cost before replacement works
12.2 If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement You must pay the rest of the cost before replacement works commences
12.3 We WILL NOT provide a boiler replacement or any boiler services or make contribution to a new/replacement boiler where ay of the following (12.3.1 to 12.3.7) applies
12.3.1 You cannot supply the service history and /or installation checklist to demonstrate that your current boiler had been maintained and installed in compliance with Your boiler manufacturer’s instructions
12.3.2 You have been a client customer of ours for less than 6 months at the date Your boiler was damaged and then declared BER
12.3.3 Any defect or malfunction was subject to matters we have specifically excluded under this agreement
12.3.4 Any replacement will be chosen by Us and will be a reasonable equivalent not a like for like replacement
12.3.5 Any upgrade that is required due to a change in laws, regulations or industry guidance
13.3.6 You have failed to properly register and obtain the benefit of all available manufacturer’s guarantees available to You and/or have not co-operated to make the benefit of these to Us if required by Us if We wish to seek to rely upon such manufacturer’s guarantees when seeking to provide services under this agreement.
13.1 We will always be able to assist with the matters set out in clauses 13.2 to 13.10 subject to the terms of this agreement and the qualifications excluding specific matters at 14. 1 to 14. 10
13.2 Boiler & Controls: The malfunction of standard parts of a natural gas boiler (domestic) examples include standard associated clocks, thermostats, frost stats, timers and programmers.
13.3 Central Heating System: The malfunction of standard parts of the hot water system and associated heating system for example pumps, radiator valves motorised valves, parts and fittings associated with the hot water feed/expansion tank and pipework.
13.4 Cold & Hot Pipes: hot and cold pipes leaking within your Property (Part 2 Schedule 1) between your taps/appliances and stop cock
13.5 Gas Supply Piping: gas leaks from copper piping within your Property (Part 2 Schedule 1) that supply your domestic gas appliances from a domestic gas meter
13.6 Electrical: repairing circuit breakers, mains wiring, light fittings, fuse boards, switches and sockets inside your Property (Part 2 Schedule 1) that are connect to the mains supply
13.7 Water supply piping: Mains water supply pipes have burst that are exclusively on your Property (Part 2 Schedule 1) that you are entirely responsible for.
13.8 Drainage: Internal or external drains (standard domestic) that are exclusively on your Property (Part 2 Schedule 1) that you are entirely responsible for that are that leaking or blocked
13.9 Taps and Toilets: repairs to standard domestic taps that are dripping or seized including replacing on ceramic tap washers, where your taps cannot be repaired we may by able to source and supply replacements but such replacements will be at Your cost. Repairs to standard domestic that are blocked, blocked, overflowing, not filling or flushing including standard mechanical parts but only those available from most major UK trade suppliers. If all or any part of your toilet system comprises parts that are not standard or readily available You will be required to source and supply them and pay for them before We can complete the repair.
13.10 Security & Locks: Where your Property (Part 2 Schedule 1) is insecure and requires boarding up damaged windows or external doors. When Your locks on your windows, external doors is insecure or the key has snapped off and part remains in the lock. Assisting You to obtain access to Your Property (Part 2 Schedule 1) if You have lost your key, had your key stolen or just locked Yourself out.
14.1 Further to the details of the services provided as set out at clauses 13.2 to 13.10 below are qualifications and limitations to the aforementioned, therefore We WILL NOT be responsible for repairing or replacing the matters set out at 14.2 to 14.10 below that limit the services at 13.2 to 13.10:
14.2 Boiler & Controls: Any issue with the following boiler models: Britany, Potterton, Chaffoteaux, Powermax, Simi, Servowarm and Elm Le Blanc, any issue with Smart or internet connected thermostats or devices, reprogramming or reset of your controls or changing batteries, any work whatsoever to do with the boiler flue (namely, the pipe used to remove waste gases produced by the boiler) and flue terminal, Any work relating to combined heating and cooking or power and heating appliances, any accidental damage except for fair wear and tear.
14.3 Central Heating Systems: anything to do with magnetic filtration devices, dealing with Non-standard parts or systems for example but not limited to towel rail valves, towel rails and curved radiators, replacing water tanks or radiators or cylinders that are unrepairable, balancing or venting of radiators, releasing airlocks, anything relating to condensate pumps or electric immersion equipment, systems designed for swimming pools or underfloor heating or renewable energy, or any accidental damage except arising from fair wear and tear.
14.4 Cold & Hot Pipes: equipment or appliances connections or any accidental damage except for fair wear and tear.
14.5 Gas Supply Piping: gas or hose connections on the gas cooker, gas cooker, gas hob, gas fire or any other appliance except the boiler; or any accidental damage except arising from fair wear and tear.
14.6 Electrical: storage and panel heaters (except if we choose to supply our own temporarily at our discretion), electrical appliances, CCTV or camera systems, burglar alarms, rewiring and solar panels, shower pumps, underfloor heating, cooker extractor hoods, swimming pools, controls, pumps, detectors, electrical plugs, Rubber or lead wrapped cables, Supply cables up to the fuse box or mains isolation switch, replacing or upgrading fuse boards, replacing or upgrading fuse boards consumer units any accidental damage except arising from fair wear and tear.
14.7 Water supply piping: any accidental damage except arising from fair wear and tear.
14.8 Drainage: Drainage that has collapsed, drains that have been damaged by tree roots, blockages caused by non-flushable items such as toilet fresheners, oils, lipids, nappies, baby wipes, or any other items that should not be flushed drain, shared drainage for which you are exclusively responsible, drains that have collapsed following damage by tree roots, collapsed drains for any reason whatsoever, downpipes or rainwater gutters, manholes and their covers, drainage pumping equipment, macerators, cesspits, soakaways, septic tanks, treatment plants and their outflow pipes and any accidental damage except arising from fair wear and tear.
14.9 Taps and Toilets: repairs or replacements to any ceramic sanitary ware except basins, sinks, toilet bowls or baths, electrical toilets, saniflows or macerators. Toilets that do not have standard fittings for example but not limited to pressurised, wall mounted or concealed toilets. Toilets that need replacing and are beyond repair and any accidental damage except arising from fair wear and tear.
14.10 Security & Locks: Banham multipoint mechanics, electronically powered garage doors Your Property (Part 2 Schedule 1), internal doors or windows in Your Property (Part 2 Schedule 1), lost keys to Your Property (Part 2 Schedule 1) where another set exists and can be made available to you within 2 hours.
15.1 We may from time to time decide to reasonably amend, redraft or update the terms of our agreement on not less than 60 days prior notice as per 15.2 below
15.2 Where We wish to amend the terms of our agreement we will send you notice of this by email or post along with Our proposed new or amended terms of Our updated agreement
15.3 It is Your responsibility to keep Your contact details up to date failure to do so will mean the notice that has been sent with the latest set of details you provided will still be deemed validly served/received
15.4 Upon receipt of the notice (15.2 above) You have 30 days from the date the notice was sent to cancel your agreement with us by giving Us by written notice (by post or email) that you wish to cancel and if You so, Your agreement will end 30 days from the date Our notice was sent.
15.5 Further to service of our notice (15.2 above) if You DO NOT serve a notice cancelling your agreement with Us (15.4) then on the 60th day from when Our notice was sent Our new or amended terms proposed as per clause 15.2 will replace the previous terms of the agreement and becoming binding on You and Us
Our Details to contact about this agreement (non urgent): -
All Service 4U Ltd (Co: 7565878) 02036270820
37 Church hill road
London, EN48SY, UK
Our details to Contact us to request assistance
Tel: 03300100341
Our Details to make a formal complaint or serve notice about this agreement
Post: 1339 High Road, Whetstone London, N20 9HR, UK
Email: landlordprotection@allservices4u.co.uk
